[Crawl-Date: 2026-04-07] [Source: DataJelly Visibility Layer] [URL: https://sidescoffee.com/policy/shipping-policy] --- title: SIDES Coffee url: https://sidescoffee.com/policy/shipping-policy og_title: SIDES Coffee og_image: https://sidescoffee.com/og-share.webp twitter_card: summary_large_image twitter_image: https://sidescoffee.com/og-share.webp --- # SIDES Coffee --- ## Shipping & Returns Policy Last updated: 31 March 2026 **Introduction** This Shipping and Returns Policy explains how orders placed through sidescoffee.com are processed, delivered, and handled in the event of returns or issues. SIDES Coffee is operated by Collab Sides Ltd under licence from EatSIDES / SIDES. This policy applies to orders placed directly through our website. Where products are purchased through authorised third-party retailers or marketplaces, the policies of those retailers will apply. Orders placed through our website are currently available for delivery within the United Kingdom only. Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015. **1. Order Processing** Orders placed through the website will normally be processed within 1–2 working days. Processing times may vary depending on: - product availability - order volume - operational or logistical factors - Customers will receive an order confirmation email once an order has been successfully placed. We reserve the right to cancel or refuse orders where necessary, including in cases of: - pricing errors - product availability issues - suspected fraudulent activity Where an order is cancelled after payment has been taken, a full refund will be issued. **2. Shipping** Where products are available for purchase, delivery options and shipping costs will be displayed during the checkout process before an order is confirmed. Typical delivery timeframes within the United Kingdom are: - Location - Estimated Delivery Time - United Kingdom - 2–5 working days Estimated delivery times may vary depending on: - delivery location - courier services - operational circumstances While we aim to meet estimated delivery timelines, delivery dates cannot be guaranteed, and delays may occasionally occur due to factors outside our control. Delivery will normally be considered complete once the order has been delivered to the address provided during checkout or left in a safe place according to courier instructions. Courier confirmation may be treated as proof of delivery. **3. Delivery Responsibility** Customers are responsible for providing accurate and complete delivery details when placing an order. SIDES Coffee cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information. Risk in the goods passes to the customer once the goods have been successfully delivered to the delivery address provided during checkout. **4. Failed Deliveries and Returned Shipments** If a delivery attempt fails due to: - incorrect delivery details - refusal of delivery - repeated unsuccessful delivery attempts - the order may be returned to us by the courier. Where this occurs, we may contact you to arrange re-delivery, and additional shipping charges may apply. If re-delivery is not arranged, we may issue a refund for the order value excluding the original shipping cost. **5. Third-Party Retail and Distribution** SIDES Coffee products may also be sold or distributed through authorised third-party retailers, marketplaces, or distribution partners. Where products are purchased through a third-party retailer or platform, the shipping, delivery, returns, and refund policies of that retailer or platform will apply. Collab Sides Ltd is not responsible for the fulfilment, delivery, or returns process of orders placed through third-party sellers, although we may assist in directing customers to the appropriate retailer where necessary. **6. Wholesale Orders and Distribution Partners** SIDES Coffee may supply products to wholesale customers, distributors, or retail partners. Shipping arrangements, delivery terms, and return conditions for wholesale orders will be governed by the commercial agreement between Collab Sides Ltd and the relevant partner. Where third-party logistics providers or fulfilment partners are used, those partners may manage the storage, dispatch, and delivery of products on behalf of SIDES Coffee. **7. Damaged, Faulty or Incorrect Items** If a product arrives damaged, faulty, or incorrect, please contact us as soon as possible after delivery. Where appropriate, we may offer: - a replacement - a refund - another suitable resolution Under the Consumer Rights Act 2015, customers have the right to receive goods that are: - as described - of satisfactory quality - fit for purpose If goods do not meet these requirements, customers may be entitled to a repair, replacement, or refund. **8. Order Issues and Missing Items** Customers should check their order promptly after delivery. If a product arrives leaking or significantly damaged, contact us immediately. If items are missing, incorrect, or damaged, customers must notify us within 48 hours of delivery and include: - your order number - a description of the issue - photographs of the packaging and products where possible We may not be able to process claims reported significantly after delivery except where required under applicable consumer law. **9. Returns** Due to the nature of food and beverage products, certain items may not be eligible for return once opened. Where returns are accepted, the item must normally be: - unused - unopened - in its original packaging - returned within the applicable return timeframe For food and beverage safety reasons, opened consumable products may not be eligible for return unless faulty. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. Further return instructions will be provided once a return request has been reviewed. **Misuse of terms** We may decline returns or refunds where repeated refund claims are made for the same order or where returned goods are damaged due to inadequate packaging. **10. Your Right to Cancel (Online Orders)** Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have the right to cancel most online purchases within 14 days of receiving the goods without giving a reason. To exercise this right, please contact us within 14 days of receiving your order. Returned goods must be sent back within 14 days of cancellation. **11. Exceptions to the Right to Cancel** The right to cancel does not apply to certain products, including: - sealed food or beverage products that have been opened - goods that are liable to deteriorate or expire rapidly This does not affect your statutory rights if goods are faulty, damaged, or not as described. **12. Refunds** Taste perception is subjective and may vary between individuals. Refunds cannot be issued solely based on flavour preference. Where a refund is approved, a refund will be processed excluding original shipping costs and will normally be processed using the original payment method. Refunds will usually be issued within 14 days of receiving returned goods or proof of return. Refund processing times may vary depending on payment providers or financial institutions. Original shipping costs may not be refunded unless required under consumer law. **13. Changes to This Policy** We may update this Shipping and Returns Policy from time to time to reflect changes to our operations or legal requirements. Updates will be posted on this page with a revised “Last updated” date. **14. Contact Information** If you have questions about shipping, orders, or returns, please contact, Email: hello@sidescoffee.com ## Structured Data (JSON-LD) ```json {"@context":"https://schema.org","@type":"Organization","name":"SIDES Coffee","url":"https://sides-coffee-hq.lovable.app","logo":"https://sides-coffee-hq.lovable.app/favicon-black.png","description":"Bold, uncompromising iced coffee by The Sidemen. 99mg natural caffeine per can.","sameAs":[]} ``` ```json {"@context":"https://schema.org","@type":"WebSite","name":"SIDES Coffee","url":"https://sides-coffee-hq.lovable.app"} ``` ## Discovery & Navigation > Semantic links for AI agent traversal. * [All Products](https://sidescoffee.com/our-coffee) * [Store Locator](https://sidescoffee.com/store-locator) * [Contact Us](https://sidescoffee.com/contact) * [News](https://sidescoffee.com/news) * [Privacy Policy](https://sidescoffee.com/policy/privacy-policy) * [Terms of Service](https://sidescoffee.com/policy/terms) * [Shipping & Returns](https://sidescoffee.com/policy/shipping-policy) * [Cookies](https://sidescoffee.com/policy/cookies-policy) * [EDI Policy](https://sidescoffee.com/policy/edi-policy) * [AI Policy](https://sidescoffee.com/policy/ai-policy)